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Chronic Care Manager

98% of Chronic Care Management (CCM) reimbursement went unclaimed last year. You did the work. Now get compensated.
Chronic Care patient management was performed each and every day last year by millions of healthcare provider for millions of patients. Only 2% of these healthcare providers successfully charged for the Chronic Care Management work they performed. That’s billions of dollars that should have gone back to your practice or healthcare organization for the work you performed, but didn’t.

Why is that you ask? Because CCM billing has been a labor-intensive and manual process; until now. The same reason our doctors immediately increase their reimbursement when they turn on our charge capture is the same reason our CCM clients get paid: we make it ridiculously easy.

The healthcare provider’s staff plays a critical role in the management of patients with chronic diseases. The right solution must fit into clinical workflows, allowing them to easily identify, capture and log the CCM patients and actions within seconds.

Request a free demo with DocsInk's Chronic Care Manager. We'll setup time at your convenience to walk you through the product and provide answers to any questions you may have.

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Chronic Care Manager Desktop Access

Desktop Access

Your staff-member can’t be expected to drop everything when they’ve called in a refill for a patient, login to their EHR, click into a patient profile, make a note, close the note, track the time, create a log, and continuously monitor the aggregated minute totals, and finally submit the bill when appropriate. That is a perfect example of WHY most CCM services were not billed or paid last year. With DocsInk, you have a running list of patients. Simply click, select, and close. Pre-defined and customized CCM actions and associated times are used to create an auditable log for tracking purposes.

Chronic Care Manager Automated Billing

Automated Billing

In the same vein as our charge capture, our CCM tool is intuitive and easy to use. At the end of every calendar month, DocsInk automatically submits all your CCM bills for each patient with the highest calculated billing code based on the logged minutes and billing guidelines.

Yes. It happens automatically. You can either post the CCM charges into your billing system, or we can route the bills directly through an interface, making your life even easier.

Chronic Care Manager Notification Assistant

Notification Assistant

Using DocsInk’s administrative dashboard, you can simply manage your updates so you’re always aware of how your Chronic Care Managed patients are progressing throughout the month. Our default settings will let you know with an email the total number of patients that have met minimum billing requirements and those that haven’t. This notification makes sure you’re maximizing your monthly reimbursement for the management of your chronically ill patients.

Chronic Care Manager Shared Patient Care Document

Shared Patient Care Document

A Continuity of Care Document for each CCM patient must be shared across the care team, making their care plan and other pertinent information easily accessible. DocsInk’s award winning messaging platform is a perfect fit for immediate and simple file sharing and communication between care teams and healthcare communities. Assigned to the patient profile, the updated Care Plan is securely available to disparate providers that have been granted access.

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Signed BAA  •  Try any product free for 30 days  •  Cancel at any time

  • Wilmington Health
  • Inspira Health Network
  • Perelman School of Medicine
  • Dosher Memorial Hospital

Since it's commercial release in January of 2017, DocsInk's CCM platform has automated the delivery of over 25,000 CCM patient charges and streamlined CCM billing processes for over 200 providers nationwide. Try it free today.

Common FAQ

  • General
  • Chronic Care Manager

Do you sign Business Associates Agreements?

Yes. It is our standard practice to include a BAA in the registration process that each user must click through to create an account, but we understand that some organizations want hard-copies and we are happy to comply. Please download our BAA here, sign, forward it to us via email and we will return to you the signed copy. Please make sure to use the same information that was used to register your account so our compliance technicians can match your account to your paperwork.

How is your system architecture designed?

DocsInk utilizes Amazon Web Services with redundant data facilities across multiple regions. Amazon has the highest uptime coupled with the strictest security processes, making DocsInk's application secure with a 99.5% uptime.

Do you offer on-site Go Lives?

We do. DocsInk offers onsite implementation resources for enterprise clients or clients that prefer an on-site Go Live. Our implementation resources require scheduling and payment of travel expenses and hourly rates. Please send Go Live requests to or contact a customer support specialist for more information.

Can you work with our hospital or EHR ADT feed?

Yes. DocsInk actively supports VPN and ADT feeds from hospital systems across the United States.

Can DocsInk send patient billing information back to our billing system?

Yes. We have two methods to do this. We can offer a secure connection over the web, or we can connect over VPN and traverse that method.

What EMR and HIS systems have you interfaced with and who do you support?

Cerner, Intergy, EPIC, Greenway, NextGen, Athena, Azalea, CPSI, Medicity? We have interfaced with all of the major ones and all of the niche players as well. We use MIRTH as our HL7 Interface engine, a NextGen platform.

I have several groups that are independent but share patient care together. How should I set this up?

With the simple answer to three quick questions, we can quickly make that determination. If the answer to any of these questions is No, you should register each as their own organization and Connect to each other. If the answer to any is Yes, you should create one organization and add each location as an office location.

  • Are all patients in each group shared and accessible to all providers and healthcare workers in your organization all the time?
  • Do the providers communicate with each other and have a need to share call groups?
  • Do you have Chronic Care Patients that are independent and private to one practice or group and not the others?

Does CCM billing apply to only traditional Medicare patients?

CCM services are covered and reimbursable by both Medicare Part B and Medicare Advantage plans.

When did CMS begin reimbursing for CCM services?

Originally, coverage for these non-face-to-face services began in 2015. Effective 1/2017, CMS updated the CCM guidelines to simplify the billing requirements and increased potential revenue that may be generated from the management of chronically ill patients who require a high level of complexity and medical decision making.

Do you have to be a PCP to bill for CCM services?

No. Any MD and many mid-level providers may bill for CCM services as long as they are managing the chronic conditions for the patient. PCP's are likely to bill for CCM services most frequently, but specialists are not prohibited from billing when rendering covered services. It is of note that only one provider will be paid each month for an individual patient's CCM services.

What technology requirements must be met to bill CCM?

Certified EHR technology must be used to satisfy some of the components of the CCM scope of services. The EHR must be a version that meets the certification requirements as of 12/31 of the year preceding each CCM payment year.

Please download our CCM White Paper for complete billing and scope of service guidelines.